PRIVACY POLICY

WHO IS THE DATA CONTROLLER?

Artículos para Calzado y Cinturones, S.L., with CIF (VAT Identification Number) B03254059

This privacy policy applies to all personal data provided by the user to Artículos para Calzado y Cinturones, S.L., with postal address at C/ Arnedo nº13-17, CP 03206, Elche (Alicante), through the online forms, when making a purchase on its web pages, social networks, or when transmitting their data by email, through orders via commercial agents or physically, or by any other means.

The user may contact the Administration department in charge of Data Protection at the following e-mail address: castell@castell.es

FOR WHAT PURPOSE IS YOUR PERSONAL DATA USED?

The User is hereby informed that Artículos para Calzado y Cinturones, S.L. may process the personal data provided by the User through online forms, or when transmitting their data by e-mail, through requests by commercial agents or physically, or by any other means, or during the purchase process of products offered by Artículos para Calzado y Cinturones, S.L., for the purposes indicated below, to the extent that there is a legal basis for each processing as explained below:

To guarantee that the User can access and use their personal space in the private area of the web pages of products and services offered by Artículos para Calzado y Cinturones, S.L.

To manage purchases and requests made by the User via e-mail, telephone or on the web pages of Artículos para Calzado y Cinturones, S.L. We use the information so that we can send you a quotation, to process and deliver your order, to inform you by e-mail and/or text message or post. To manage, where appropriate, your order and carry out the contracted service, its invoicing and collection.

To inform the User by any means, including the sending of commercial communications to the e-mail address provided by the User, of products and services of Artículos para Calzado y Cinturones, S.L. similar to those purchased by the User.

To carry out promotional activities about other products and services of Artículos para Calzado y Cinturones, S.L., including the sending of commercial communications to the e-mail address provided by the User.

Management and issuing of sales documents: invoice, packing list or digital ticket.

Management of product availability alerts.

Response to the exercise of ARCO+ rights, queries and complaints by the interested party.

Prevent abuse and fraud in the use of our services (e.g., fraudulent activities, spamming, etc.).

Transfer of data to public bodies and authorities, provided that they are required in accordance with legal and regulatory provisions.

To manage and control the client portfolio.

HOW LONG WILL YOUR DATA BE STORED?

The data for the management of the relationship with the client and the invoicing and collection of the services will be kept for as long as the contract is in force. Once this relationship has ended, where appropriate, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the contract expire.

Data for the management of enquiries and requests will be kept for the time necessary to respond to them, with a maximum period of one year. The data for sending commercial communications about our products or services will be kept indefinitely until, where appropriate, you express your wish to delete them. After these periods, the data will be blocked from all systems.

WHAT LEGITIMISES US TO PROCESS YOUR PERSONAL DATA?

The legal basis for the processing of your data for the purposes described in the second section lies in:

The execution of a contract for the provision of services and/or the purchase of products. In this regard, the interested party is obliged to provide the data necessary for its execution. If you do not provide us with this information, it will not be possible to complete the transaction.

The user’s consent, if requested and granted.

The legitimate interest of Artículos para Calzado y Cinturones, S.L. in relation to the purpose indicated in item (h) of section 2.

Compliance with the legal obligations applicable to Artículos para Calzado y Cinturones, S.L. for the purpose indicated in items (e), (g) and (i) of section 2.

TO WHOM CAN WE SEND YOUR DATA?

The recipient’s personal data may be transferred/communicated to the following recipients:

Companies of the Group of companies to which Artículos para Calzado y Cinturones, S.L. belongs, where applicable, for the purpose of centralised management of our activities and the fulfilment of internal administrative purposes, including the processing of customers’ personal data. Likewise, if you have given us your consent, your data may be transferred to these companies so that they can send you commercial communications that may be of your interest, according to your customer profile.

Public Administrations and Bodies when required by tax, labour, social security or any other applicable regulations, and in general to the competent public administrations, in the cases provided for in the Law and for the purposes defined therein.

Companies in charge of data processing, such as franchisees and suppliers that provide services to Artículos para Calzado y Cinturones, S.L. (courier companies, communication delivery companies, agencies, etc.), including financial institutions through which the management of collections and payments is articulated.

WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?

You are entitled to the following rights, which can be exercised via e-mail at castell@castell.es.

Right to access: You have the right to obtain information about whether or not Artículos para Calzado y Cinturones, S.L. is processing personal data concerning you, as well as the right to access the personal data we keep.

Right to rectification: You have the right to request that Artículos para Calzado y Cinturones, S.L. rectify the data when they are inaccurate or complete them when they are incomplete.

Right to deletion or right to be forgotten: You can ask us to delete personal data if, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right to limitation: You have the right to request the limitation of data processing, in which case we will only keep the data for the exercise or defence of claims.

Right to portability: You have the right to receive personal data in a structured, commonly used and machine-readable format and to transmit it to another controller if the processing is based on consent or a contract and it is carried out by automatised means.

Right to opposition: you have the right to oppose the processing of your data, in which case Artículos para Calzado y Cinturones, S.L. will stop using the data, except for legitimate compelling reasons, or the exercise or defence of potential claims.

Right to file a complaint: You have the right to file a complaint with at Spanish Data Protection Agency (contact details available at www.agpd.es) or other competent supervisory authority. You can also find out more about your rights by contacting these bodies.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Artículos para Calzado y Cinturones, S.L. undertakes to comply with its obligation to maintain the secrecy of personal data and its duty to store them, and shall adopt the necessary measures to prevent their alteration, loss, unauthorised processing or access, in accordance with the provisions of the applicable regulations.

Artículos para Calzado y Cinturones, S.L. has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorised processing and/or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether derived from human action or the physical or natural environment, in accordance with the provisions of the applicable regulations.

Artículos para Calzado y Cinturones, S.L., an entity concerned about privacy, in order to reinforce the confidentiality and integrity of the information in its organisation, continuously maintains the supervision, control and evaluation of its processes to ensure respect for the privacy and security of the information, in accordance with international standards.